1 Information We Collect
(i) Personal Information
When you interact with our website or services, we may collect personal information that can identify you, including but not limited to:
- Full name and job title
- Business or personal contact details (email address, phone number, company name)
- IP address and browser/device information
- Service selections and product inquiries
- Communication history and preferences
- Information submitted through our "Contact Us" or project inquiry forms
SMS & Text Message Communications
By providing your mobile number and opting in, you consent to receive SMS/text messages and voice calls from Futentia related to your inquiries, service updates, and promotional communications.
Important: Consent is not a condition of purchase. We do not share your mobile number with third parties for marketing purposes. We may share your number with service providers solely to deliver messages on our behalf, under strict contractual obligations.
Opt-Out Instructions
- Reply STOP to unsubscribe at any time
- Reply HELP for assistance or contact us at info@futentia.com
- Message frequency may vary; message and data rates may apply
- Carriers are not responsible for delayed or undelivered messages
(ii) Non-Personal Information
We also collect non-personal, aggregated data about user interactions with our website. This may include:
- Browser type and operating system
- Referring URLs
- Pages visited and time spent
- Other technical usage data
This information is used solely to improve website performance, usability, and content.
2 How We Use Your Information
We use the collected information to:
- Respond to inquiries and provide requested services or information
- Communicate project updates, proposals, and account-related details
- Send promotional content and service announcements (with your consent)
- Analyze and enhance website functionality and user experience
- Prevent fraud, security threats, and unauthorized access
- Comply with applicable legal and regulatory obligations
3 Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize your browser and remember preferences.
Types of Cookies We Use
- Required Cookies — Essential for core website functionality
- Analytics Cookies — Help analyze user behavior (e.g., Google Analytics)
- Performance Cookies — Track load times and technical performance
- Targeting Cookies — Enable delivery of relevant advertisements
You can manage your cookie preferences anytime via the cookie settings icon on our website.
4 Sharing and Disclosure of Information
Futentia does not sell, rent, trade, or lease your personal information. We may share your data only in the following circumstances:
- Service Providers — Trusted vendors assisting with operations (e.g., analytics, SMS delivery), bound by strict confidentiality agreements
- Legal Requirements — When required by law, court order, or government authority
- Business Transfers — In case of merger, acquisition, or sale of assets
- Fraud Prevention — To detect, investigate, or prevent security threats
Important: Text messaging opt-in data and consent will never be shared with third parties.
5 Data Security
We take your data security seriously. All information collected through our website is stored on secure, managed servers protected by physical, electronic, and administrative safeguards.
We implement industry-standard measures to prevent unauthorized access, data loss, misuse, or alteration. While no system is completely secure, we continuously strive to maintain the highest level of protection.
6 Third-Party Links
Our website may include links to third-party websites or services. Futentia is not responsible for the privacy practices, content, or security of these external platforms.
We encourage users to review the privacy policies of any third-party sites they visit.
7 Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate or incomplete information
- Request deletion of your data (subject to legal requirements)
- Opt out of marketing communications
- Withdraw SMS consent by replying STOP
To exercise your rights, please contact us at info@futentia.com
8 Children's Privacy
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If such data is identified, we will promptly delete it.
9 Changes to This Privacy Policy
Futentia reserves the right to update or modify this Privacy Policy at any time. Changes will be reflected with an updated effective date.
We encourage users to review this page periodically. Continued use of our website constitutes acceptance of any updates.